Pre-sales support: our consultancy services can respond quickly to your needs and recommend the appropriate equipment via phone call, email, WeChat or other live chat tools. We can also provide equipment layout drawing according to the actual status of your plant, assisting you in maximizing floor space utilization;
Sales support: when you have made a decision to purchase from Wuding(WDCM), we are delighted to welcome your further concerns about equipment production progress, installation and more questions by calling, emailing or online chatting anytime;
After-sales support: each of Wuding(WDCM) tufting equipment is provided with remote operation function, through which we can timely identify and diagnose issue faced by you and help solve the issue; Our after-sales service staff is always there for 24-hour online assistance, allowing you to get help and find solutions when you can not deal with the issue. If necessary, we will designate engineers to go to customer's plant for on-site troubleshooting.
Wuding(WDCM) provides the full version of user manual, electrical instruction, wiring diagram, spare parts catalogue of tufting equipment in both Chinese and English, helping you operate and maintain your equipment.
- Wuding(WDCM) is nimble enough to work on equipment arrangement adapted to customer's plant, ensuring the maximum usage of plant floor area.
- Control panel of our tufting machine can be configured with Chinese, English, Korean, Turkish and more languages as per user's request.
- All tufting machines made by Wuding(WDCM) are subjected to strict test and inspection by engineers prior to sampling and testing processes, and sampling process can be carried out per customer's requirements.
Wuding(WDCM) has an adequate inventory of spare parts for tufting equipment such as tufting gauge parts, thus enabling us able to provide spare parts in a timely manner and eliminating the delay risks of downtime of customer's production.